Faye is a young professional woman who has made a massive difference to helping parents and childcare providers in developing and improving all aspects of the Childcare Service which HMRC provides. Faye started in October 2020. Since that time, she has helped deliver multiple changes for the Childcare Service while backfilling a very difficult much higher-level role without question. She has achieved so much in these four years, from starting as a Product support agent, to a Delivery Manager to a junior Product Manager for the service. She now leads multiple changes in this area.